Terms of Use
The rules of Fitlyo: your account, Premium, the coach marketplace and social features.
In short
- Fitlyo is for people aged 16 and over. The account is free and optional.
- Fitlyo is not medical advice. See a doctor before you start, and stop if anything hurts.
- Premium renews automatically through the App Store or Google Play. You cancel it in your store settings.
- Coaches sell their own programmes and are responsible for them. Fitlyo reviews them before publication.
- Respect is mandatory in social features: no harassment, sexual content or dangerous advice.
Purpose and acceptance
These terms (the “Terms”) govern the use of the Fitlyo mobile app and related services (the “Service”), published by [[COMPANY NAME]] (“Fitlyo”, “we”), whose full details are given in the Legal notice.
They also serve as terms of sale for the Premium subscription and coach programmes. By creating an account, subscribing to Premium or buying a programme, you confirm that you have read and accepted the Terms and the Privacy Policy. You can also use Fitlyo without an account: the Terms then apply from your first use.
The Terms are written in French; this English translation is provided for information. In case of difference, the French version prevails, unless mandatory rules of your country of residence provide otherwise.
Definitions
| Term | Meaning |
|---|---|
| User | Anyone who uses the app, with or without an account. |
| Account | Personal space created with an email address (or Apple / Google) that enables backup and sync. |
| Premium | Paid subscription that unlocks additional features. |
| Coach | Fitness professional approved by Fitlyo who publishes and sells programmes on the marketplace. |
| Coach programme | Digital content (training plan, advice, possibly follow-up) sold individually by a Coach. |
| User content | Everything you enter or post: workouts, measurements, photos, notes, messages, comments. |
Access, minimum age and account
Fitlyo is reserved for people aged at least 16. By creating an account, you confirm you are that age. If we learn that an account belongs to someone younger, we may delete it.
The app works without an account: your data then stays on your phone only. The account is free and is used to back up your data and find it on your other devices.
- You provide accurate information and keep it up to date.
- Your account is personal: do not share your password (at least 8 characters, ideally unique).
- Tell us without delay at [[SUPPORT EMAIL]] if you think someone else has used your account.
- You can delete your account at any time from Profile › Account and backup › Delete my account.
The Service
Fitlyo lets you log strength workouts, follow programmes, record your weight, measurements and how you feel, take progress photos, keep a food diary (food search, barcode scan, meal estimates) and get reminders.
Fitlyo works on your device first (“local first”). With an account, your data is synced to our servers in the European Union. Some features depend on third-party services (Open Food Facts for scanned products, the App Store and Google Play for payments).
We improve Fitlyo regularly: features may be added, changed or removed. Features marked “beta” or “coming soon” come with no availability guarantee. If a change significantly reduces a paid service you are using, you will be informed and may cancel, as consumer law provides.
Health disclaimer
- See a doctor before starting a training programme or changing your diet, especially if you have a condition (heart, respiratory, metabolic…), an injury, are pregnant or have recently given birth, take medication, or are returning to exercise after a long break.
- Stop immediately if you feel pain, dizziness, abnormal breathlessness or faintness. In an emergency, call 112 (or 15 in France).
- Loads, volumes, readiness scores, estimated records (1RM) and recommendations are calculated automatically from what you enter: they are guidance, to adapt to how you feel.
- Calories, macronutrients, vitamins and minerals are estimates from reference tables (CIQUAL), collaborative databases (Open Food Facts) or an automatic analysis of a photo or text. They may be inaccurate. Always check the label if you have an allergy or intolerance.
- Calorie targets and fasting do not suit everyone. Fitlyo is not suitable for managing an eating disorder: if this concerns you, talk to a health professional.
- Coach programmes are general fitness advice, not medical prescriptions.
You remain the judge of your training: you train at your own risk, with equipment in good condition and in a suitable environment.
Coach marketplace
The marketplace lets approved Coaches offer their programmes to Users. Fitlyo acts as a platform operator: we select Coaches, review programmes before publication, collect the price through the stores and pay the Coach their share. [[LEGAL QUALIFICATION TO CONFIRM: INTERMEDIARY PLATFORM OR RESELLER]].
For buyers
- Each programme is bought individually, at the price shown including taxes, through the App Store or Google Play. It remains available in your account for as long as the Service is offered, even without Premium.
- The listing shows the Coach, their professional status, declared qualifications, programme content and reviews. Reviews come from Users who bought the programme; [[REVIEW VERIFICATION PROCESS TO DESCRIBE]].
- Programmes are ranked according to [[RANKING CRITERIA: RELEVANCE TO YOUR GOAL, RATING, NEWNESS, PAID PROMOTION OR NOT]].
- The Coach is responsible for their programme’s content. If a programme does not match its description or is unusable, write to [[SUPPORT EMAIL]]: we may remove it, request a correction or help you get a refund from the store.
- The withdrawal and refund rules of the Premium section also apply to programmes.
For coaches
- Status: you act as a professional (registered business, SIRET or equivalent in your country), declare your income and meet your tax and social obligations. Fitlyo may be required to report information on your sales to tax authorities (“DAC7” rules).
- Qualifications: you hold the qualifications and, where applicable, the professional sports instructor card required in your country (in France, Article L212-1 of the Sports Code) and provide a copy during verification. You hold suitable professional liability insurance.
- Content: your programmes are safe, progressive, suited to the stated level and include the relevant safety instructions. They contain no guaranteed results or numeric “transformation” promises, no medical or therapeutic claims, no encouragement of extreme diets, prolonged fasting, dehydration, or the use of doping or banned substances.
- Rights: you are the author of your content or hold the necessary rights (text, images, videos, music). You grant Fitlyo, for the publication period and worldwide, a non-exclusive licence to host, reproduce, translate, display and distribute your programmes within the Service and its promotion. Buyers receive a personal, non-transferable licence.
- Review: each programme is reviewed by Fitlyo before publication (target: 48 h). We may refuse, suspend or remove a programme or profile that breaks these rules, and will tell you why.
- Price and commission: you freely set your price among the store price tiers. Fitlyo keeps a commission of [[30]] % of the net amount (price including tax minus VAT and Apple’s or Google’s commission); you receive [[70]] %.
- Payouts: through Stripe Connect, monthly, once your balance reaches [[€50]]. Amounts refunded to buyers or disputed are deducted. You accept Stripe’s terms and provide the requested documents (identity, IBAN).
- Relationship with students: you only access a student’s data (workouts, weight, measurements, how they feel) if they have turned on sharing with you. You use it only to coach them, do not copy it outside Fitlyo and do not contact the student to sell outside the platform.
- Detailed coach terms (agency contract, invoicing, tax) [[TO BE DRAFTED WITH THE LAWYER]] complement these rules.
Your content
You remain the owner of your User content. You only grant us the rights needed to host, sync, back up and display it to the people you choose to share it with, for as long as you use the Service. This licence ends when you delete the content or your account, subject to backup copies being deleted within the periods given in the Privacy Policy.
Your meal photos and corrections are used to improve our analysis models only if you have expressly agreed (see “Health data and consent”).
Intellectual property and open data
The app, the Fitlyo brand, logo, design, texts and Fitlyo programmes are protected. You receive a personal, non-exclusive, non-transferable right of use while you use the Service. Any extraction, copying or resale is prohibited.
Fitlyo also uses open data and licensed content, credited in Profile › Credits and licences:
- CIQUAL food composition table (Anses), under Licence Ouverte / Open Licence 2.0;
- Open Food Facts product database, under the Open Database License (ODbL); the data may be incomplete or wrong;
- Exercise text and translations from exercises-dataset, under the MIT licence;
- Gym visual exercise animations, under their author’s licence [[COMMERCIAL LICENCE TO OBTAIN BEFORE RELEASE]].
Liability and guarantees
We do our best to provide a reliable and secure Service (best-efforts obligation). The Service may however be temporarily interrupted for maintenance, updates or a provider outage.
To the extent permitted by law, Fitlyo is not liable for damage resulting from: failure to follow the health disclaimer; use contrary to the Terms; errors in third-party data (Open Food Facts, labels); the content of Coach programmes, for which each Coach is responsible; or force majeure.
Consider keeping an account: without one, your data is only stored on your phone and is lost if you delete the app or lose the device.
Suspension and termination
- By you: at any time, by deleting your account in the app. Remember to also cancel your subscription in the store.
- By Fitlyo: for a serious breach of the Terms (fraud, illegal content, harassment, security threats), we may suspend or delete the account after telling you why and letting you respond, except in urgent cases or where the law requires otherwise.
- Inactivity: an account inactive for [[3]] years may be deleted, after a notice email at least 30 days beforehand.
- When the account is deleted, online data is erased as described in the Privacy Policy. Purchased programmes are no longer available online.
Changes to the Terms
We may change the Terms to follow changes to the Service or the law. For a significant change, we notify you in the app or by email at least 30 days before it takes effect. If you disagree, you can delete your account and cancel your subscription before that date. The current version and its date are always shown in the app.
Governing law, mediation and disputes
The Terms are governed by French law. If you are a consumer living in another country, you keep the protection of the mandatory provisions of the law of your country of residence.
If you have a problem, contact our support first at [[SUPPORT EMAIL]]: we reply within [[7]] business days.
If no solution is found, you can refer the matter free of charge to the consumer mediator: [[MEDIATOR NAME]], [[ADDRESS]], [[WEBSITE]], within one year of your written complaint to us (Articles L612-1 et seq. of the French Consumer Code).
Failing an amicable settlement, the dispute is brought before the competent courts under ordinary rules; as a consumer, you may go to the court of your place of residence. For Coaches acting as professionals, the courts of [[CITY OF REGISTERED OFFICE]] have jurisdiction.
Contact
Support: [[SUPPORT EMAIL]] · Post: [[COMPANY NAME]], [[REGISTERED OFFICE ADDRESS]].
Social features and code of conduct
Fitlyo offers or will offer social features: friends, shared workouts, messages with your coach, programme reviews. You choose what you share; your progress photos stay private unless you decide to share them.
You must not post or send:
Zero tolerance: no objectionable content or abusive users are tolerated; every report is reviewed within 24 h, and the content is removed and its author suspended or banned where needed.
You can report content or a user and block them in the app, or write to [[REPORT EMAIL]]. We review reports promptly, may remove content, restrict or suspend an account, and tell the person concerned the reasons for the decision and how to challenge it, in line with the EU Digital Services Act (DSA).